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"Be a yardstick of quality. Some people aren't used to an environment where excellence is expected."  
Steve Jobs
Simply ask permission before putting someone on speaker phone. It gives an impression of transparency and respect. 
Executive Coaching for Leaders in Communication, Personal Branding, Strategic Thinking and Cultural Change in Organizations - apply now for your sessions 
If you have any questions or you want a tip on etiquette, please contact us.
For more details and registration.
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Workshops

Some of the Workshops Conducted:

- Excellence in Handling Complaints - 29th April, 2011  Press here...

- Business Etiquette for Bank tellers.
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- Business Etiquette for Customer Service Officers at Bank.
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- Handling Complaints effectively.
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- Business Etiquette for Executive Assistants for Telecommunications company.
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Public Workshops

AUG., 2010

"Silver Spoon" (Summer) Social & dining Etiquette workshop - Gefinor Rotana Hotel - on 13th August, 2010, from 09:00 - 17:30 - offering hands on experience and practical exercises for mastering table manners and proper social behavior for success. Package: 1 full-day course, all materials, aide-memoire, certificates, Silver Spoon souvenir (courtesy of Sonya S.), coffee breaks, lunch and venue. www.sonyasconsult.com or http://www.facebook.com/home.php?sk=lf#!/event.php?eid=136507429718905&index=1

APRIL, 09

- General Business Etiquette (for Bank staff)

- Handling Customer complaints

- Essential Skills for Executive Assistants
 

APRIL, 09

- General Business Etiquette (for Bank staff)

- Handling Customer complaints

- Essential Skills for Executive Assistants
 

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