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"Be a yardstick of quality. Some people aren't used to an environment where excellence is expected."  
Steve Jobs
Simply ask permission before putting someone on speaker phone. It gives an impression of transparency and respect. 
Executive Coaching for Leaders in Communication, Personal Branding, Strategic Thinking and Cultural Change in Organizations - apply now for your sessions 
If you have any questions or you want a tip on etiquette, please contact us.
For more details and registration.
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Services
Overview
Excellence First will coach you on the use of exceptional Leadership and Communication skills, where you can express sincerity and enthusiasm to your clients and staff. We will coach and train you on proven techniques for dealing with upset customers, resolving conflicts and complaints, building trust, thinking strategically, branding yourself and communicating with all our stakeholders for a win-win situation. 

We are able to provide a series of consultancy sessions to improve the structure of your company in terms of image and branding. It can also be in the shape of trainings and workshops.

Our training is provided through workshops, one-to-one consultancy and/or a program of modules especially tailor-made to your needs and branded for your company. Our aim is to ensure that the participants are actually learning and practicing what they have learnt. At the same time, we like to make the learning process a fun one for better acceptance of the subject.

There will also be assessments of individual staff members a period after the workshop to evaluate how beneficial the exercise was and where further attention is needed. This demonstrates that we, at Excellence First are mainly concerned with the continuous development and learning process of each client and their staff, so as to ensure maximum satisfaction and benefit.

Services/Packages

Self-Development Trainings/Seminars:

• Effective Team Building & Team Leadership
• Body Language and Voice Tones: The Secret
• Leaders and Leaderships: Traits & Styles
• Essential Time-Management
• Embracing Change
• Leadership Motivation 
• "Aspire to Inspire" Leadership Development (Seminar)
• "The Power of Personal Branding" - Image Management (Seminar) 
• "The Art of Public Speaking" Workshop
• Emotional Intelligence for Professionals 
• Negotiation Skills for Success
• Essential Conflict Resolution

Corporate Etiquette & Image:
• Professional Image for Business Executives
• Essential Skills for Executive/Administrative Assistants
• Business Writing Etiquette - (Letters & Emails)
• Advanced Business Writing Skills - (Reports, plans, summaries, ... etc.) 
• Dining Etiquette for Executives
• Handling Conflicts and Difficult People Gracefully

Protocol & Cultural Etiquette:
• International and Governmental Protocol
• Event Management Protocol 
• International Business Protocol

Customer Service Packages:
• Customer Service for Excellence
• Effective Handling of Customer Complaints
• Essential Call Center Skills

Business Ethics:
• Ethical Culture in Corporations
• Foundation of Business Ethics

Media & Communication:

 Essentials to Handling the Press and MediaPress/Media Interview Skills                                                          
 • Effective Public Speaking and Presentation
• Writing Effective Press Releases
• Planning and Writing Powerful Speeches

Hospitality Training (Service and Quality Management)

• Waiter and Restaurant Manager
• Hotel Reception, Room Service and Manager
• Airlines Ground Staff and Flight Crew Members
• Exhibition Staff and Hostesses

Civility and Social Etiquette:

• "Silver Spoon" - Dining & Seating Etiquette
• "Ladies and Gentlemen of the Manner" - Social Etiquette
• "Little Lord and Lady" - Children's Etiquette
• "The Young Professional" - Business Etiquette for Children
• "The Junior Leader" - Leadership Skills for Children  sNegotiation & Persuasion Skills
• "Events with Class - Organizing Events Elegantly
  • Communication Skills
  • International Protocol
SELF-DEVELOPMENT TRAINING:
• Effective Team building
• Effective Communication skills
• Effective Leadership Skills




Other Services
In order to further enhance your image, we also provide the following services through our affiliates:
PR services :

• PR/Marketing plans

• Media relations/services

Editing and writing: of all types of documents whether proposals, reports, documents, press releases, articles, … etc.

Mystery Shopping: Act on your behalf to observe, monitor and advise on quality of service your staff are providing.

Events: organizing of corporate events, through our partners, as well as consultation on issues related to etiquette in the relevant events.



Packages
Sonya S. also offers Customer-Service packages tailor-made programs for specific departments as follows:

1- Diamond: (For Banks & Financial Institutions)
2- Emerald: (For Hospitals)

3- Ruby: (For Airlines)

4- Sapphire: (For Hospitality industry)


5- Pearl: (Retail/Commercial)

 
These will be conducted in the shape of a workshop unless a company requires a one-to-one consultancy or regular monitoring which will be reflected in the price and the available hours to be conducted.

There can also be packages tailor-made to suit the requirements of the company concerned. A workshop will require a minimum of 10 persons to take place. Otherwise, it will be conducted on a one to one basis.

The workshops will be on a two-day basis unless the client expresses that these be done in one day which may affect the effectiveness of the information given and activities.



New on the block
Public Speaking: Knowing the need of your audience and presenting it, using verbal and non-verbal communication skills as well as keeping the interest of your audience throughout.

Anger Management: To reduce emotional feelings and physiological arousal which are caused by anger.To control your reactions and deal with any frustrating situation calmly using relaxation techniques and cognitive restructuring as well as many other anger management techniques.


Change Management: Using techniques and skills to handle structural or managerial changes and be able to engage the entire organization in the process.

Stress Management: Techniques to help you deal with job-related stress by understanding stress, its causes and building defenses through relaxation techniques.

Children’s Etiquette: Teaching children all types of etiquette such as table manners, party etiquette, school room etiquette, public etiquette, telephone etiquette and many others.

Sonya S. Consulting services are tailor-made to the needs of the clients and is able to train on any section or department in the corporate world in Business Etiquette.
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